Mystery Shopper is an audit of customer service standards made by specially trained secret shoppers. We provide online mystery shopping as well as the assessment of service quality at points of sale.

We verify whether there are promoters, sales associates, waitstaff, and administrators at the point of sale, evaluating their appearance, adherence to customer interaction rules, product knowledge, and the overall quality of consultation, based on the client’s product promotion goals.

Stafferty auditors conduct impartial and independent staff performance evaluations according to parameters agreed upon with the client. Drawing on extensive trade marketing experience, we identify weak points and provide recommendations for improvement. Our team ensures transparency throughout the project and procedural processes, achievement of the agreed key performance indicators (KPIs), and adherence to deadlines.

The audit results may allow for the initiation of additional training programs for the client’s promoters and sales associates, which can contribute to sales growth.